Privacy and Cookies

BRYT Skincare and The London Skincare Company Ltd Privacy Policy

We use cookies and similar tools across our websites to provide our visitors with a better user experience and improve our performance. This policy explains how we do that.

Privacy

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible by supplying you with the information, products or advice that you have requested. The information and personal data is collected and then used only for the purpose for which it was provided and will only be shared with other parties that are involved in the processing of your payment and the fulfilment of your order. Your personal information is never sold or shared with any third parties, unless we are required to do so by law.

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org 

What information do we collect about you?

We collect information about you when you place an order online, sign-up for our newsletter, or create a customer account. Website usage information is collected via the use of Cookies.

The information we collect may include:

  • Your Name
  • Your Address (and any other additional delivery addresses)
  • Telephone number (for production queries and delivery issues)
  • Email address (we use your email address as part of allowing you access to your account and to provide you with special offers and information that may be useful to you)
  • Other information necessary for processing your order such as credit/debit card payment 

What we do with the information we gather?

  • We use the personal data you provide to supply you with the information, products or support you have requested
  • The information you provide allows us to process your order and manage your account
  • We may use the information to improve our products and services 
  • If you have placed an order with us and agreed to opt-in to our marketing communications we also use your information to contact you using the email you have provided about exclusive BRYT Skincare offers, new products and promotions which we think may be of interest to you

Any information and personal data is used only for the purpose for which it was provided. It is never sold or shared with any third parties other than those we use to communicate with you, unless we are required to do so by law.

Access to your information and correction

You have a right to ask for a copy of the information which we are holding on you and this will be supplied at the latest within one month of the request. We will correct any inaccuracies for no charge within a month of you making the request.

You also have the right to erasure, also known as ‘the right to be forgotten’. Please contact us on info@brytskincare.co.uk if you would like a copy of your information or to request the deletion of your information.

Security of the data we collect

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Secure online payments and credit card transactions are conducted via. 

Why we would like to contact you

We would like to send occasional marketing emails to you, if you have opted-in to receive these. These are usually sent no more than once or twice a month. You may opt out of our mailing list at any time by using the unsubscribe box on any e-marketing correspondence we send you.

Cookies

Cookies are very small text files which a website puts on your computer or mobile device when you first visit a site or page. Cookies will help BRYT Skincare and other websites do things like: recognise your device the next time you visit us; remember your preferences let you jump from one page to another without losing information and allow us to measure which products are most popular.

In other words, we use cookies to help you have a good experience using our website.

Certain cookies contain a bit of personal information. For example, if you click to “remember me” when logging in, a cookie will store your BRYT Skincare username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

Before collecting any personally identifiable information through we will be clear to you that we are doing it (see our Privacy Policy).

No personally identifiable information such as credit or debit card details is stored in cookies we create, but we do use information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

A European directive requires us to tell you what Cookies we use and give you the option not to proceed if you do not wish to use Cookies.

Description of the types of cookies we use

Essential Cookies are required for some parts of our website, such as the shopping baskets and payment, to work properly. If a visitor to our website opts to disable cookies, they will have difficulty or not be able to use parts of our site.

Performance Cookies collect information to analyse how visitors use our website (e.g. which pages are more popular, which products are more popular) and measure how well we are serving our visitors (e.g. how quickly are the pages appearing). We use this information to improve how our website works. These cookies do not collect personal information.

Functionality Cookies allow the website to remember visitor choices (e.g. what you've put in your shopping basket, save you the bother of typing your username every time you come to our site). These cookies do not collect personal information.

Web beacon pixel. Technically this is not a cookie but it behaves very similarly. We use this in our emails to tell us if they have been opened and measure clicks through to links with the email. We use the information collected to find out which of our emails and links within are more popular. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

All About Cookies http://www.allaboutcookies.org

If you have any queries regarding our Privacy & Cookie Policy, please contact us by e-mail at

customersupport@brytskincare.co.uk .

This document was last updated in May 2018