Replacements and Refunds Policy
1. Refund and replacement conditions
BRYT Skincare hopes that you will be delighted with the products you ordered.
If for any reason you are not completely satisfied with the product(s) you bought from BRYT Skincare, we are happy to refund you the cost of the product(s) you return to us provided that,
1. You tell us (see our guide below) of your wish to get a refund within 14 days of your receipt of the product(s);
2. The product(s) are in their original, unopened and unused condition;
3. You return the product(s) to BRYT Skincare within 14 days of being sent a Refund Form (this will be sent via email for you to print off and send to us with the goods to our returns address).
If, upon delivery, you notice that any of the products in your order are damaged we shall be happy to replace them at no additional cost to you (see Step 1 below). Please notify us as soon as possible after your receipt of the product(s). Alternatively, you may ask for a refund (see above).
To back up our total commitment to consumer satisfaction, the Direct Selling Association (DSA) operates a dispute resolution service for any consumer that is still not satisfied. For details contact DSA, Enterprise House, 30 Billing Road, Northampton NN1 5DQ, tel 01604 625700 or visit DSA website at www.dsa.org.uk
2. Refund and replacement process
Step 1: Obtain a Refund or Replacement Form
Email our customer services team at firstname.lastname@example.org to obtain a Form. In the email, please provide the following information:
a) Your customer order number (you can find this in the order confirmation that arrived with your products);
b) The name and quantity of the products you are returning;
c) Finally, please indicate whether you want a refund or a replacement.
Within 1 business day we will email you a Returns Form.
Step 2: Send us the products for refund or replacement
Send a package to:
The package must contain:
The Refund or Replacement Form (you will need to print the one we email you);
The product(s) in their original box(es)--make sure to wrap them securely.
If applicable, we advise you to retain your recorded delivery receipt as proof of postage.
Step 3: Refund or Replacement processing
We will process your return as quickly as possible and will notify you by email of whether or not your refund was accepted. During busy periods, please allow a maximum of seven working days for your refund request to be processed.
If your refund is accepted we will refund your payment for the product(s) returned as soon as possible by the original payment method, no later than seven working days after we have received the product(s).
If your replacement is accepted, we will send you replacement product(s) free of charge as soon as possible, no later than seven working days after we have received the product(s).
In the case that the product(s) sent were damaged or incorrectly sent, we will refund the postage.
Your statutory rights are not affected.
Updated: December 2013